Shipping & Delivery

Shipping is free on all orders. Apple uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing.

Free two-day shipping

Free two-day shipping is available on most in-stock items. You can see in your bag if your item is in stock. Free two-day shipping is not available on customized Mac, engraved products, and for certain order types, including orders paid for with financing or by bank transfer.

To get free two-day shipping, you will need to place your order by 5pm EST, Monday to Friday. Please refer to the table below to see when your item will arrive:

  • Order before 5:00pm EST, Monday to Friday → Delivers in two business days
  • Order before 5:00pm EST on a Friday → Delivers on Tuesday
  • Order after 5:00pm EST, Monday to Friday → Delivers in three business days
  • Order after 5:00pm EST on a Friday, or any time on Saturday or Sunday → Delivers on Wednesday

Free next-day shipping on iPhone

Free next-day shipping is usually available on any in-stock iPhone. You can see in your bag if your item is in stock.

To get free next-day shipping on iPhone, you will need to place your order by 5pm EST, Monday to Friday. Please refer to the table below to see when your item will arrive:

  • Order before 5:00pm EST, Monday to Friday → Delivers in one business day
  • Order before 5:00pm EST on a Friday → Delivers on Monday
  • Order after 5:00pm EST, Monday to Friday → Delivers in two business days
  • Order after 5:00pm EST on a Friday, or any time on Saturday or Sunday → Delivers on Tuesday

Please note that we do not deliver to P.O. box addresses.

Guaranteed shipping services

Where available, you can also choose a faster delivery method for each item on your order, for an additional fee:

  • Courier Delivery → Delivers on the same day, within four hours (available during business hours on select items, to certain zip codes)
  • Guaranteed Next Day Shipping → Delivers in one business day

Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. A signature may be required for delivery.

Ships Time

The ‘Ships‘ time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships: 1 business day" the item will leave our warehouse 1 business day after you place your order. While Apple works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer ship times.

Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.

Shipping Cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery cost includes tip. Please note that applicable shipping fees apply to iPhone Unlocked Print Products and can be ordered from the Photos app for Mac.

You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.

Puerto Rico

  • Average transit time is 2-5 days.
  • Carriers deliver to Culebra and Vieques twice per week.
  • Overnight shipping is available to some zip codes for an additional cost.

Text Notifications

Apple Wholesale Store Notifications is a text-message-based alerts service designed to keep you up-to-date on your shipment and/or pickup notification status. In addition to standard email notifications, you can also request text message updates when you're in Checkout. The number of messages you'll receive will vary depending on the orders you placed.

What to Expect

Once your order ships, we'll send you a text message. The text message will include your order number and a link to the tracking information. We can even send you texts the day of delivery or after your item has been 'delivered,' depending upon your shipping method, country and carrier. Depending upon your order, you may receive 1-4 text messages per shipment on your order. Texts are sent between 6:00 a.m. and 10:00 p.m. in your time zone.

How to change my text message preferences:

You can edit your mobile phone number at any time by logging into your account and editing the Shipment or Pickup Notification preferences for your order.

Need more time?

Simply call Apple Wholesale Store Customer Service at 1-586-666-2998 or visit our online Order Status help pages.

Your privacy is important to Apple Wholesale Store. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information at privacy. You can also review our Terms of use at legal/terms/site.html.

Carrier Delivery Options

Apple Wholesale Store chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Apple Wholesale Store. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

If you are unavailable to provide a signature, iPhone Unlocked offers three easy options for you to receive your package.

Option 1: Pre-sign with iPhone Unlocked once your order has shipped

There are two ways you can Pre-sign for your shipment:

  1. Click the Pre-sign for this shipment link in your Shipment Notification email
  2. Visit online Order Status and click the "Pre-sign for this shipment" link

Complete and print the Shipment Release Authorization form. Leave the form on your door for the carrier, prior to 8:00 a.m. on the day of expected delivery.

You can specify a preferred delivery location (e.g., front door, back door, immediate neighbor, or building manager). If you provide an address other than the one specified on the package, someone must sign for the package.

If you'd like to pre-sign for more than one shipment, simply print, sign, and leave a Shipment Release Authorization for each package.

For safety and security reasons, all deliveries are subject to the driver's discretion, and a driver may require signature, even if signature is not required by Apple. If you are unable to access the Pre-sign Form, call iPhone Unlocked Store Customer Service at 1-586-666-2998 and let us help!

Option 2: Sign the Delivery Notice to release your shipment to your address, an immediate neighbor, or a building manager

If you did not pre-sign for your package through iPhone Unlocked, and you were unavailable to provide a signature, the carrier will leave a Delivery Notice on your door after the first delivery attempt.

You can sign the Delivery Notice, specify a preferred delivery location (e.g., front door, back door, immediate neighbor, building manager), and leave the notice on your door prior to the next delivery attempt.

If you provide an address other than the one specified on the package, someone must sign for the package.

Option 3: Pick up package at carrier's local facility

After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform the carrier you'd like to pick up your package in person.

To pick up your package from the carrier's local facility, you'll need:

  • The Delivery Notice
  • Government ID (driver's license, passport) that matches the package name and address
  • Second ID with your name on it (credit card, social security card)

The carrier can release the package only to the person included on the shipping address.

In addition to these options, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.

Shipping Policies

Shopping in the U.S.

The Apple Online Store U.S. ships items only within the 50 United States. No shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased at the Apple Online Store.

Sales to U.S. territories

We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories:

  • American Samoa
  • Armed Forces Africa
  • Armed Forces Americas
  • Armed Forces Canada
  • Armed Forces Europe
  • Armed Forces Middle East
  • Armed Forces Pacific
  • Guam
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • U.S. Virgin Islands

Simply shop at iphone-unlocked.com with the payment method of your choice, and we'll ship the order to any address within the 50 United States.

More ways to shop: Visit iPhone Unlocked, call 1-586-666-2998.
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